Cancellation & Refund Policy
Last updated: [date of approval]
This policy explains what happens if you need to change or cancel a booking made on regency-comfort.com, and how refunds work. It forms part of our Terms & Conditions. If a property page shows a different cancellation policy, the policy on the property page applies to that property.
1. Cancelling your booking
To cancel, email info@regency-comfort.com with your booking reference and the name on the booking. Your cancellation is effective from the time we receive your email, and we will confirm it in writing.
The following charges apply, counted from the time we receive your cancellation until your arrival date at 16:00 (Belgrade time):
| When you cancel | What you pay |
|---|---|
| [More than 14] days before arrival | [Nothing — full refund] |
| [Between 14 and 7] days before arrival | [50% of the total price] |
| [Less than 7] days before arrival | [100% of the total price] |
| No-show (you do not arrive and have not cancelled) | [100% of the total price] |
[Replace the rows above with your own rules. If you take a non-refundable deposit, say so here, e.g. “The [10]% deposit is non-refundable.”]
2. Non-refundable rates
[Delete this section if you do not sell non-refundable rates.] Some rates are marked as non-refundable when you book. These are cheaper because the full amount is charged at booking and cannot be refunded if you cancel, change your dates or do not arrive.
3. Changing your booking
- You can ask to change your dates, property or number of guests by emailing us. Changes depend on availability and may change the price.
- Changing to later dates within [the same cancellation-charge period] is treated as a cancellation and a new booking.
- Reducing the length of your stay is treated as a partial cancellation under section 1.
4. Early departure
If you leave before your booked departure date, the full price of the booking remains payable and unused nights are not refunded, [unless we are able to rebook the nights / at our discretion].
5. If we have to cancel
In the rare case that we have to cancel your booking (for example because the property has become unusable), we will offer you a comparable alternative or a full refund of everything you have paid, at your choice.
6. Refunds
- Refunds are paid to the card used for the booking, through our payment provider AllSecure. We cannot refund to a different card or account.
- We start the refund within [5] working days of confirming your cancellation. Your bank may take a further 5–10 working days to show it on your statement.
- Refunds are made in Serbian dinars (RSD), for the same RSD amount you paid (or the refundable part of it). If your card is in another currency, the amount you see on your statement may differ because of exchange-rate changes and fees charged by your bank, which we are not responsible for.
7. Bookings made elsewhere
If you booked through another website or travel agent (for example an online booking platform), that booking is subject to their cancellation policy, and cancellations and refunds must be requested through them.
8. Questions
If you have any questions about cancelling or changing a booking, contact us at info@regency-comfort.com or +381 62 475233.