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Terms & Conditions

Draft for review. This text has not yet been approved by Regency Comfort and is not legal advice. Highlighted items in [brackets] need a decision. Please have the final version checked before going live.

Last updated: [date of approval]

These terms apply to every accommodation booking made through regency-comfort.com. Please read them before you book. By completing a booking you confirm that you have read and accept them, together with our Cancellation & Refund Policy and Privacy Policy.

1. Who we are

The accommodation offered on this website is provided by:

Regency Comfort d.o.o. Beograd
Koste Abrasevica 33/1, 11050 Belgrade (Zvezdara), Serbia
Company registration no. (MB): 21179540
Tax ID (PIB): 109423828
Email: info@regency-comfort.com
Phone: +381 62 475233

In these terms, “we”, “us” and “our” mean Regency Comfort d.o.o. Beograd, and “you” means the person making the booking.

2. Making a booking

  • Prices and availability shown on the website come directly from our booking calendar and can change until your booking is confirmed.
  • Your booking is a binding contract once we have sent you a booking confirmation by email. If you do not receive a confirmation within 24 hours, please contact us.
  • The person making the booking must be at least 18 years old and is responsible for all guests in the booking.
  • Please check that your booking details (dates, number of guests, contact details) are correct and tell us straight away if anything is wrong.

3. Prices

  • Prices are shown in euros (EUR) and are the total price for the stay and number of guests you selected. In compliance with Serbian law, your final payment will be processed in Serbian dinars (RSD), calculated using the National Bank of Serbia’s daily middle exchange rate on the day of payment. The amount in EUR is therefore an indication; the amount charged is the RSD amount shown before you pay.
  • Prices [include / do not include] VAT. [Confirm whether the company is in the VAT system.]
  • The local tourist tax (boravišna taksa) is [included in the price / payable on arrival at the official rate].
  • Any extra charges (for example cleaning, extra beds, pets or late check-in) are shown before you book or are listed on the property page.

4. Payment

  • Card payments are processed securely by our payment provider, AllSecure, together with our acquiring bank. Your card details are entered on a secure payment form and are never stored by us.
  • Your card may need to be verified with 3-D Secure (for example Visa Secure or Mastercard Identity Check) by your bank.
  • [Choose one: The full price is charged when you book. / A deposit of [10]% is charged when you book and the balance is charged [on arrival / [X] days before arrival]. / Your card is pre-authorised when you book and charged [when].]
  • All card payments are charged in Serbian dinars (RSD), converted from the EUR price at the National Bank of Serbia’s daily middle exchange rate. If your card is in a different currency, your bank converts the RSD amount at its own exchange rate when the payment is posted, and may charge its own fees.

5. Changes and cancellations

Changes and cancellations are covered by our Cancellation & Refund Policy. The statutory right of withdrawal for distance contracts does not apply to accommodation booked for specific dates, so cancellations are handled according to that policy.

6. Arrival and departure

  • Check-in is from 16:00 and check-out is by 10:00, unless a property page states otherwise. Please tell us your expected arrival time in advance.
  • Serbian law requires us to register all guests with the authorities. Every guest must present a valid passport or identity card at check-in.
  • We may refuse check-in if the number of guests is higher than booked or if valid identification is not provided.

7. During your stay

  • The maximum number of guests shown for each property must not be exceeded.
  • Please respect the house rules of each property and our neighbours. Parties and events are not allowed [unless agreed in advance].
  • Smoking is [not allowed inside the properties / allowed only in designated areas]. Pets are [not allowed / allowed on request].
  • You are responsible for any damage caused by you or your guests beyond normal wear and tear. [If a security deposit applies, state the amount and how it is collected and returned.]
  • We may end a stay without refund if guests seriously breach these terms or the house rules.

8. Our responsibility

  • We do our best to make sure property descriptions and photos are accurate. Minor differences do not entitle you to cancel or to a reduction.
  • If a property becomes unavailable for reasons on our side, we will offer you a comparable alternative or a full refund of what you have paid.
  • We are not responsible for guests’ personal belongings, or for losses caused by events outside our reasonable control (for example natural disasters, utility outages or decisions of the authorities).
  • Nothing in these terms limits rights you have as a consumer under Serbian law.

9. Complaints

If something is not right during your stay, please tell us immediately so we can fix it. You can also send a complaint by email to info@regency-comfort.com or by post to our address above. We will confirm receipt and reply within [8] days. [Confirm the response time and any out-of-court dispute resolution body you must name under Serbian consumer law.]

10. Applicable law

These terms are governed by the laws of the Republic of Serbia. Disputes will be decided by the competent court in Belgrade, without affecting any mandatory consumer rights you have in your country of residence.

11. Changes to these terms

We may update these terms from time to time. The version that applies to your booking is the one published on this website at the time you booked.